The Apology Impulse
How the Business World Ruined Sorry and Why We Can’t Stop Saying It
Kogan Page 2020
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What are best-practices for alleviating stress in the workplace?
Today I talked to Cary Cooper about his new book The Apology Impulse: How the Business World Ruined Sorry and Why We Can’t Stop Saying It (Kogan Page, 2020). Cooper explains why managers should say “Sorry, I Wasn’t Feeling.”
Cooper is the author/editor of over 250 books, and the president of the British Academy of Management. An advisor to the World Health Organization and the EU, he’s received both a knighthood and the CBE award from the Queen of England for “extraordinary contributions” to society.
Topics covered in this episode include:
- The difference between operational and cultural failures, and why CEOs find it easier to apologize for the latter by pretending the problem has to do with the former.
- The percentage of workers who feel bullied by a boss at work on a constant basis, and Cooper’s estimation of the percentage of bosses who won’t be able to benefit from EQ-training and, therefore, should be given roles that don’t involve managing people.
- What the implications and solutions for huge CEO pay amid what could now prove to be the single most significant economic downturn in our lives (due to Covid-19).
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