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Mar 17, 2026
Culturally Safe Healthcare
Addressing Racism and Rebuilding Trust with guest Dr Shingisai Chando
Summary
For this episode, we are joined by Dr Shingisai Chando, a published academic and Research Fellow of the POCHE Indigenous Health Centre at the University of Sydney to unpack the question: what does it mean for healthcare systems to be culturally safe? A big question, but one Shingisai tackles with detail and depth. Dr Chando talks to us about how cultural competence changes in different health contexts and across different communities but emphasises the underlying issues of racism in the workplace, as well as the importance of trust, belonging, and true community engagement to build trust.
Produced by: Adubi Plange, Dr Amy McHugh, Sarah Mashman
Podcast Artwork: Zein Arif
Resources:
Below are some of Shingisai’s academic works related to this episode of the Cultural Competence Collective:
- Article: Chando, S., Howell, M., Dickson, M., Jaure, A., Craig, J., Eades, S., Howard, K. (2024). Factors informing funding of health services for Aboriginal and Torres Strait Islander children: perspectives of decision-makers. Australian Journal of Primary Health, 30(5), PY24054
- Article: Chando, S., Dickson, M., Howell, M., Jaure, A., Craig, J., Slater, K., Smith, N., Nixon, J., Eades, S., Howard, K. (2022). Delivering health programs for Aboriginal and Torres Strait Islander children: Carer and staff views on what's important. Health Promotion Journal of Australia, 33(S1), 222-234.
- Article: Chando, S., Howell, M., Young, C., Craig, J., Eades, S., Dickson, M., Howard, K. (2021). Outcomes reported in evaluations of programs designed to improve health in Indigenous people. Health Services Research, 56(6), 1114-1125
Mental Health Support Services:
For University of Sydney staff: CONVERGE
Converge offers multiple dedicated helplines for specialist services:
- All staff: 1300 687 327
- First Nations helpline: 1300 287 432
- LGBTQIA+ Helpline: 1300 542 874
- Domestic and Family Violence Helpline: 1300 338 465
- Aged Care Helpline: 1300 035 337
- Disability and Carers Helpline: 1300 243 543
- Youth and Student Helpline: 1300 687 399
- Spiritual and Pastoral Care Helpline: 1300 772 435
- www.convergeinternational.com.au
Wellmob – social, emotional and cultural wellbeing resources for Aboriginal and Torres Strait Islander people
24-hour crisis hotlines
- 13 Yarn
- 13 92 76
- https://www.13yarn.org.au
- Beyond Blue
- 1300 22 46 36
- www.beyondblue.com.au ;
- LifeLine:
- 13 11 14
- https://www.lifeline.org.au&nb...;
- NSW Mental Health Line
- 1800 011 511
Your Host
Jessie Cohen
Jessie holds a Ph.D. from Columbia University in African History. She is the Editor-In-Chief of the New Books Network.
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