Jan M. Padios
A Nation on the Line
Call Centers as Postcolonial Predicaments in the Philippines
Duke University Press 2018
New Books in American StudiesNew Books in AnthropologyNew Books in Asian American StudiesNew Books in Peoples & PlacesNew Books in Politics & SocietyNew Books in SociologyNew Books in Southeast Asian StudiesNew Books Network September 10, 2018 Christopher B. Patterson
Jan M. Padios‘ new book A Nation on the Line: Call Centers as Postcolonial Predicaments in the Philippines (Duke University Press, ) sheds light on the industry of offshore call centers in the Philippines, and attempts to understand the narratives cast upon call center workers as laborers whose main resource is their ability to relate to their Western-and specifically American-clientele. What does it mean when we see relatability as a national resource? How are Filipino workers reshaped by this seemingly benevolent industry? Dr. Padios attempts to tackle these questions through years of transnational research involving interviews and participation, and through understanding call center work within a longer history of American colonization and neoliberal policies that have shaped the contemporary Philippines.
Christopher B. Patterson teaches at the University of British Columbia, Social Justice Institute. He is the author of Transitive Cultures: Anglophone Literature of the Transpacific and Stamped: an anti-travel novel.