Support H-Net | Buy Books Here | Help Support the NBN and NBN en Español on Patreon | Visit New Books Network en Español!
- African Studies
- African American Studies
- American Politics
- American Studies
- American South
- American West
- Asian American Studies
- Australian and New Zealand Studies
- British Studies
- Canadian Studies
- Caribbean Studies
- Central Asian Studies
- Chinese Studies
- East Asian Studies
- Eastern European Studies
- European Politics
- French Studies
- German Studies
- Iberian Studies
- India Studies
- Indian Ocean World
- Iranian Studies
- Irish Studies
- Israel Studies
- Italian Studies
- Japanese Studies
- Korean Studies
- Latino Studies
- Latin American Studies
- Mexican Studies
- Middle Eastern Studies
- Native American Studies
- Pacific Studies
- Polish Studies
- Russian and Eurasian Studies
- Southeast Asian Studies
- South Asian Studies
- Turkish Studies
- Ukrainian Studies
- Western European Studies
- World Affairs
- Animal Studies
- Anthropology
- Archaeology
- Business, Management, and Marketing
- Media
- Critical Theory
- Disability Studies
- Drugs, Addiction and Recovery
- Education
- Economics
- Finance
- Geography
- Gender Studies
- Genocide Studies
- Higher Education
- Human Rights
- Journalism
- Language
- Law
- LGBTQ+ Studies
- National Security
- Philanthropy
- Philosophy
- Policing, Incarceration, and Reform
- Political Science
- Politics & Polemics
- Public Policy
- Sex, Sexuality, and Sex Work
- Sociology
- Sound Studies
- Sports
- Urban Studies
- Big Ideas
- Celebration Studies
- Co-Authored
- Cover Story
- Historical Materialism
- History Ex Silo
- Interpretive Political and Social Science
- Invested Investor
- Landscape Architecture
- Late Antiquity
- Mormonism
- NBN Book of the Day
- NBN Seminar
- Postscript: Conversations on Politics and Political Science
- Practical History
- Preparing for Life After Grad School
- Psychology and Climate Change
- Syriac Studies
- The Chair: In The Room at the Fed
- New Books with Miranda Melcher
Sep 21, 2017
Working the Phones
Control and Resistance in Call Centers
Summary
What are the working conditions and what are the possibilities for change in the contemporary economy?
In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers' inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life.
Related Topics
Your Host
Dave O'Brien
Dave O'Brien is Professor of Cultural and Creative Industries, at the University of Manchester.
