On Behalf of HR Realizing Its Necessary Potential - Not as a Complaint Department

Pat Garland is an HR leader, author, consultant and Adjunct Instructor at Loyola University’s Quinlan School of Business (in Chicago). Her career has spanned senior posts at Jim Beam, Anixter Intl, where she played a leading role in the company’s success over several decades. Pat is also an equestrian who finds dealing with horses easier than dealing with people (whose motivations often aren’t as clear, even to themselves). 

Too often the Human Resources (HR) function at a company gets reduced to being a “hall monitor” or “complaint department” in the words of today’s spirited and pragmatic guest: Pat Garland. HR, when it realizes its potential, should function not as some quasi-clerical payroll and benefits-focused operation (though those functions are vital) but as an enabler of business growth through respecting talent. Most importantly for HR, Garland observes, is starting by understanding the actual business, and then helping to design the flow of people and ideas that enhance its success. Note she doesn’t mention policies. Because she’s anti-policy. So she fit in beautifully at Anixter, which was high on accountability but allergic to running a business on policies. The Anixter culture understood, as Pat clearly does, that everything starts with trusting people. And building talent starts with getting people into roles where the work comes naturally because its a fit. For what kind of tasks are they best suited? Ultimately, the HR bottom line is pretty simple: back to “trust your people.” Enable them to grow, rather than creating rules that allow leaders and managers to cast the blame on HR when things don’t work. The real need in any business is for leaders to lead and coach people well. A great HR leader is part psychologist, part lawyer, part actuary, part accountant, and 100% a humanist. Pat clearly is the latter. And her book, 33 Ways Not to Screw Up HR (NetWorlding Publishing, 2022), proves it.

Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.